Replacement Policy

Survey Data Replacement Policy:

Hoaxes (made up name) or dead lines.

Hot Key Replacement Policy:

Due to the process used to generate these leads we already know the client is real, has a valid phone number and wants to talk to an adviser. For this reason there just isn't much scope for invalid leads but we will of course replace any deadlines, wrong numbers, hoax leads or anything outside of criteria, for any disputes we’ll provide you with recordings.

We aim to provide repeatedly high quality life insurance leads so if you receive a lead you are not happy with, get in touch to discuss it.

Leads with critical illnesses that include cancer, heart attack, stroke, MS and Diabetes with poor control are outside of main criteria and we endeavour to filter them out. These can be provided on request but are typically sent to a specialist broker.